Terms Of Service

Terms of Service

Effective Date: 2025
Business Name: Ember Haven Candles

By using our website and making a purchase, you agree to the following terms and conditions. Please read them carefully before shopping with us.

1. Overview

This website is operated by Ember Haven Candles. Throughout the site, “we,” “us,” and “our” refer to Ember Haven Candles. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms.

2. Online Store Terms

  • You must be at least the age of majority in your province or territory to use this site or make a purchase.

  • You may not use our products for any illegal or unauthorized purpose.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products or website content without written permission.

3. Product Information

We do our best to ensure all product descriptions, pricing, and availability are accurate. We reserve the right to modify or discontinue products at any time without notice.

4. Orders & Payment

  • All orders are subject to availability and acceptance.

  • Prices are in Canadian dollars (CAD) unless otherwise stated.

  • Payment is processed securely through Shopify or third-party payment gateways. We do not store your payment information.

5. Shipping

  • Orders are typically shipped via Canada Post.

  • Shipping times may vary depending on your location and order volume.

  • We are not responsible for delays, lost packages, or damages once your order has been shipped.

6. Returns & Store Credit

We do not accept returns. However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery. We will assess the issue and may offer store credit on a case-by-case basis.

7. User Comments & Feedback

If you send us reviews, suggestions, or other submissions, you agree that we may use, edit, copy, and distribute your content without restriction, unless otherwise requested.

8. Limitation of Liability

Ember Haven Candles is not liable for any injury, loss, or damages arising from the use of our products. Always follow product safety guidelines, keep wax warmers out of reach of children and pets, and never leave them unattended.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Changes to These Terms

We reserve the right to update or change these terms at any time. Continued use of our website following changes constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms of Service, you can contact us using the contact us form on the home page footer.